Layout of Service Organizations: The Case of A Bank

Abstract

Limited research has been conducted to explore the layout structure of
service organizations. This study explores the present layout of a bank— the largest
service sector industry in the context of Bangladesh. Using observation techniques
and a survey questionnaire, the findings of the study determines that the existing
layout features of the bank is suitable for efficient operations and complies with
existing theory in practice. The study has limitations in terms of generalizability and
representativeness and has been recommended for future research using more
sample organizations.