A Structural Equations Model on Mobile Banking Factors Influencing Socio-economic Development in Bangladesh
Keywords:
Mobile banking, behavioral aspects, social development, economic development, knowledge of mobile banking, usage of mobile banking, experience of mobile banking, ICT literacy, attitude towards technology adoptionAbstract
Mobile banking has now become the most effective tool of financial inclusion
worldwide as it offers a significant impact over the social and economic development of its
users. Within a very short span of time, mobile banking depicted a tremendous growth in
Bangladesh. This innovative payment mechanism has been adopted by users from every walk
of life. This study analyzes the impact of some selected qualitative variables i.e. knowledge,
usage and experience relating to mobile banking, on the customers’ socio-economic
development. The mediating effects of ICT literacy and attitude towards technology adoption
were also analyzed. The data were collected through self-reported questionnaires from 357
sample respondents. The study findings conclude that almost all of the specified qualitative
variables of mobile banking have direct effects on a customer’s socio-economic development
and mediating variables have some effects on such direct relationships.
