Meeting and Un-meeting User’s Needs and Expectations of Using E-resources of Dhaka University Library

Abstract

Academic libraries need to be aware of the users’ needs and expectations in
order to improve the way they serve their users. They must render their
services and facilities which are meaningful for the users instead of what is
traditionally meaningful for the library. In this study, efforts have been made
to analyze the meeting/un-meeting users’ needs and expectations of using
e-resources of Dhaka University Library. The Service Performance Control
Matrix (SPCM) was used to explore the results. It was showed that all the
service items are fallen into the improvement zone, which indicates users’
minimum level of satisfaction is fulfilled. The result highlights the
requirement for improvement of e-resource services. The study also evaluates
the reasons why users are not using e-resources. Results reveal that despite the
huge amount of e-resources availability, library’s role in the usage of these
resources does not play a significant role to fulfil its users’ information needs
and expectations. Finally, the paper proposes some recommendations to
overcome the existing difficulties that made barrier for not using the
e-resources as well as to ensure potential increase of using e-resources.