Evaluating User Information Need and Satisfaction Level at Selected Academic Libraries in Bangladesh

Abstract

satisfaction level regarding the information resources and services of selected
private university libraries in Dhaka City. For undertaking this study, the
authors selected five top ranked private universities in Dhaka and a
questionnaire based survey was conducted for data collection. Subsequently,
the questionnaire was distributed among different categories of users, i.e.,
faculty members, postgraduate students, graduate students, and administrative
staff, and received 317 filled-in questionnaires. The survey attempted to
measure the users' information needs with a frequency of library visits,
purpose, tools for using resources, opinion about the availability of the
resources and level of satisfaction, as well as identify the problems faced by
the users. This study also proposed some recommendations to fulfill the
information needs and improve users' satisfaction. If the authorities of the
university libraries follow the proposed guidance, the libraries will be
successful in identifying information needs and delivering satisfactory
services to the users.